{"pk":30387,"title":"Steps Along the On-Line Assistance Spectrum","subtitle":null,"abstract":"In this paper, we discuss the spectrum of on-line assistance ranging from passive, canned to active, user-customized. We discuss various of on-line assistance: interactive introductory tutorials, on-line help, and on-line manuals. We then describe two steps to make on-line assistance more intelligent: (1) inclusion and customization of examples in the information provided the user; and (2) integration of various aspects of on-line assistance like tutorials and help.","language":"eng","license":{"name":"","short_name":"","text":null,"url":""},"keywords":[],"section":"Submitted Papers","is_remote":true,"remote_url":"https://escholarship.org/uc/item/4qv6f3sh","frozenauthors":[{"first_name":"Edwina","middle_name":"L.","last_name":"Rissland","name_suffix":"","institution":"University of Massachusetts","department":""}],"date_submitted":null,"date_accepted":null,"date_published":"1984-01-01T18:00:00Z","render_galley":null,"galleys":[{"label":"PDF","type":"pdf","path":"https://journalpub.escholarship.org/cognitivesciencesociety/article/30387/galley/20238/download/"}]}